Support
Write to us in any of our eight languages. We usually answer within 24 hours, and always within 48.
✉ Write to supportsupport@umbra-esoterik.com
What to include
The email your account uses, the order number if your question is about a reading, and a screenshot when something looks wrong. That is usually enough for us to fix things in one reply.
Subscriptions and billing
Subscriptions are managed by the store, not inside the App: App Store on iPhone, Google Play on Android. There you can cancel a plan, turn off renewal or request a store refund. For anything about stars or orders, write to us directly.
Orders and readings
If a reading is late or something in it needs attention, send the order number. While a master has not started your order, you can cancel it in the App with a full refund in stars.
☾ Quick answers to common questions live on the home page, in the FAQ section.